Project management
I run the project end to end: scope, plan, dependencies, risks and the reporting that keeps management out of surprises. Certified IPMA Level D, and practised on rollouts where the date was not negotiable.
Currently available for new challenges
Fadel Dia-Eddine Product Owner, Business Analyst and Implementation Manager
I write the specification, then I stay until the system is live and people actually use it. Most of my work sits between an operations team that knows the problem and a development team that has to build the answer.
Brugg, Switzerland · Tirana, Albania
Clarity. Delivery. Results.
- 0% Lower maintenance costs First year after a rollout I ran as Product Owner for KFC Albania
- 0 Minutes of downtime Dispatch migration I planned and executed for a 24/7 emergency call centre
- 0% More accurate compliance reporting Same rollout, same first year, measured by the client
- 0 Working languages Three of them native
Organisations I have worked with: Curena AG, Swiss Red Cross, KFC Albania, Alpine Edge, Annanow, ZHAW.
01 / What I do
Five things people hire me for
The common thread is translation. Business people describe a problem in their own words, engineers need it in theirs, and someone has to own the gap between the two.
Product ownership
I own a backlog and defend it. Requirements, roadmap, prioritisation and the decisions nobody else wants to make. Certified Professional Scrum Master II, and I have done this for a product with paying customers, not just on paper.
Business and process analysis
Before anyone writes code, I map how the work is done today. That means sitting with the people doing it, finding the steps that exist only out of habit, and writing a specification precise enough to test against.
Implementation and rollout
Go-live is the part that goes wrong. I plan the migration, write the test cases, train the staff and produce the documentation, so the switch happens without the business stopping.
AI and DevOps enablement
I build and maintain AI frameworks that speed up product development, including MCP servers that let AI tools work with legacy software instead of around it.
02 / Selected work
Three engagements, three different kinds of hard
The first was a system swap where an outage counts as a safety incident. The second was a product built from nothing for a franchise operator. The third was building the company that delivered it.
01
Curena AG, emergency call service of the Swiss Red Cross
- Role
- Business Analyst and Implementation Manager
- Period
- Since January 2024 as an external consultant
Swapping the dispatch system without pausing the emergency line
Situation
Curena runs an emergency call centre around the clock. The dispatch software had to be replaced, and uninterrupted operation had to be guaranteed the entire time. There was no maintenance window to hide in.
What I did
I led the process analysis and the requirements definition so the new system matched how the operation actually runs, and took on core product ownership tasks including prioritisation. I defined change requests and test cases, then planned and executed the migration of the emergency call devices and the customer data. I wrote the documentation and trained the staff, and reported to management throughout.
Outcome
The changeover was completed without any operational interruption and without any effect on emergency readiness. I still support the running system and am handing my system knowledge over to the newly appointed application manager.
- 0operational interruptions
- 24/7service kept live throughout
02
Fast Food Albania (KFC Albania)
- Role
- Co-founder and Product Owner, Alpine Edge
- Period
- September 2024 to December 2025
Replacing paper and WhatsApp with a ticketing platform
Situation
Issue reporting and maintenance across the restaurants ran on a mix of paper records and WhatsApp threads. Nobody could trace what had been reported, what had been fixed, or what it cost.
What I did
Instead of proposing software straight away, I spent time on site with restaurant managers and the operations team to map the real workflow and find the redundant steps. I ran structured workshops to collect requirements, wrote the specification, and coordinated the development team in Tirana through to rollout. The stakeholder list ran from restaurant managers to finance, audit, external maintenance vendors and franchise standards.
Outcome
LEIS, a multichannel ticketing and issue-reporting platform, is in use across KFC restaurant operations in Albania. Over the first year the client measured roughly 25 percent lower maintenance-related costs and more than 40 percent better accuracy in internal compliance reporting.
- ~25%lower maintenance costs
- >40%better compliance reporting accuracy
03
Alpine Edge SHPK
- Role
- Co-founder and Project Lead
- Period
- Since July 2023
Building the company, then the product it ships
Situation
Starting a software company means the product, the client projects and the way the team works all have to be invented at the same time, with no existing process to fall back on.
What I did
I co-founded and now help lead an eight-person software company with its own SaaS product alongside client work. I own LEIS end to end as Product Owner in a Scrum setup, from requirements and roadmap through to delivery and customer rollout, and I steer client projects covering software implementation, integrations and DevOps.
Outcome
Alongside delivery I build and maintain AI frameworks that raise product velocity and shorten proof-of-concept work, including MCP servers that make legacy software reachable by AI tooling.
- 8people in the team
- 1SaaS product, plus client projects
03 / References
What the people who hired me wrote
Both quotes come from signed reference letters. Full documents available on request.
Mr Dia-Eddine is convincing through a structured, careful and independent way of working. Particularly worth highlighting is his pronounced ability to connect business requirements with technical implementation and to keep an overview even in complex situations.
Translated from the German original
Herr Dia-Eddine überzeugt durch eine strukturierte, sorgfältige und eigenständige Arbeitsweise. Besonders hervorzuheben ist seine ausgeprägte Fähigkeit, fachliche Anforderungen und technische Umsetzung miteinander zu verbinden und auch in komplexen Situationen den Überblick zu behalten.
After full rollout, we measured approximately 25 percent lower maintenance-related costs and improved internal compliance-reporting accuracy by more than 40 percent over the first year, outcomes we attribute in significant part to the way the underlying processes were redesigned during requirements analysis.
We value the collaboration with Mr Dia-Eddine exceptionally highly and recommend him without any reservation.
Translated from the German original
Wir schätzen die Zusammenarbeit mit Herrn Dia-Eddine ausserordentlich und empfehlen ihn ohne jeden Vorbehalt weiter.
04 / Experience
Where I have worked
-
2024 to present
Business Analyst and Implementation Manager
Fadel Dia-Eddine PF, independent work for Curena AG·Zurich
- Took on core product ownership tasks during the introduction of new dispatch software.
- Led the process analysis and requirements definition, and managed communication between departments, management and implementation partners.
- Defined change requests and test cases, and planned and executed the migration of emergency call devices and customer data.
- Wrote the documentation and trained staff, and now supports the running system.
-
2023 to present
Co-founder and Project Lead
Alpine Edge SHPK·Tirana and Zurich
- Co-founded and help lead an eight-person software company with its own SaaS product and client software projects.
- End-to-end ownership of LEIS, a multichannel ticketing platform for hospitality and industry, as Product Owner in a Scrum setup.
- Steer client projects across software implementation, integrations and DevOps.
- Build and maintain AI frameworks, including MCP servers that open legacy software to AI tooling.
-
2023
Business Process Analyst
Curena AG, Swiss Red Cross·Zurich
- Defined and adapted business processes for the emergency call centre.
- Defined change requests and test cases for the new dispatch software.
- Responsible for the migration of emergency call devices and customer data.
- Shared responsibility for reporting to executive management, and for documentation and staff training.
-
2020 to 2023
Emergency Dispatcher and Shift Lead
Curena AG, Swiss Red Cross·Zurich
- Took and coordinated emergency calls through the UMO emergency call system.
- Led shifts in a service that runs 24 hours a day.
- Remote monitoring of emergency call devices, including first level support.
-
2019 to 2020
Junior Sales Manager
Annanow Group AG·Zurich
- Trained and onboarded new clients and points of sale.
- Ran digital marketing initiatives.
- Handled accounting, document filing and presentations for various stakeholders.
-
2016 to 2019
Earlier roles
MediaMarkt Switzerland, Al Mansoori Group, ZHAW, Nextalp Sàrl, Coop·Zurich, Dubai, Winterthur, Geneva
- Sales at MediaMarkt with a focus on computers and printers.
- Marketing internship in Dubai, co-responsible for the Zoomlux stand at Light Middle East.
- Research internship at ZHAW, and digital design and software testing at Nextalp in Geneva.
Volunteer work
Board member and President, Union of Swiss student organisations of Switzerland and the Principality of Liechtenstein (2018 to 2020)
05 / Credentials
Certifications and education
Certifications
-
2026 Verify
Professional Scrum Master II
Scrum.org
Advanced Scrum mastery, awarded for applying Scrum in complex real-world situations.
Certificate 1312197
-
2023
Certified Project Management Associate, IPMA Level D
VZPM / spm
Project management certification from VZPM, the Swiss certification body of the spm.
Certificate D-2023-21751 · Valid until 12.01.2028
-
2019
Digital Marketing: Customer Engagement, Social Media, Planning & Analytics
Columbia Business School / Emeritus
Executive programme in customer engagement, social media, planning and analytics.
-
2019
Cambridge C1 Advanced (CAE), Grade B
Cambridge Assessment English
Council of Europe level C1, overall score 193.
-
2019
DELF B2
Ministère de l’Éducation nationale, CIEP
French language diploma at level B2 of the Common European Framework.
-
2019
ICT Advanced User SIZ
SIZ AG
Swiss ICT diploma covering communication, presentation, text and spreadsheet modules.
Education
-
2020 – 2023
BSc ZHAW in Business Information Technology
ZHAW School of Management and Law
Bachelor of Science ZHAW in Wirtschaftsinformatik, conferred in Winterthur.
Bachelor thesis What are the benefits of implementing DevOps practices as a software development strategy?
-
2016 – 2020
Kaufmann EFZ with Federal Vocational Baccalaureate
Kantonsschule Baden
Commercial apprenticeship with the Federal Vocational Baccalaureate, Kanton Aargau.
06 / Languages
Languages I work in
Three native languages and two more at professional level. On the KFC engagement the Albanian mattered as much as the specification did.
- German Native
- Arabic Native
- Albanian Native
- English C1, Cambridge certified
- French B2, DELF certified
- Spanish B1
- Russian Beginner
07 / Contact
Tell me what is stuck
If you have a rollout that keeps slipping, a specification nobody trusts, or a product with no owner, write to me. I work through my own practice and take contract engagements in Switzerland, in Albania and remotely.
Write to me- fadel@fadel.al
- Phone
- +41 77 457 23 79
- Based in
- Brugg, Switzerland and Tirana, Albania
- Working languages
- German, English, French, Albanian, Arabic